Terms and Conditions

Terms and Conditions

Thank you for taking the time to look at the terms and conditions which are applied to all orders that are placed upon this website. We recommend that you print these terms and conditions for your records should you place an order.

Please note that these terms and conditions are inline with Distance Selling Regulations (2000) and are designed to both protect the consumer and the retailer. By placing an order online upon this website, Aqua Design Aquatics. (Trading As Aqua Design Aquatics) (hereby referred to as ‘The Company’) the customer (hereby referred to as ‘you’) will have confirmed your acceptance of these terms and conditions, as clearly stipulated upon the confirmation order page prior to payment.

Contact Details:

The contact address for Aqua Design Aquatics can be found below:
Aqua Design Aquatics
Unit 2 
Grantham Drive
PE25 3RN

Purchasing Goods:

When purchasing online a number of terms and conditions apply to the transaction. All products that are listed within the Company’s website are subject to availability. On occasions, it may not be possible for the Company to supply the ordered products. In these circumstances you will be contacted via email or telephone, and should no suitable alternative be available your order will be cancelled and fully refunded. The Company will not be responsible for compensating you for any losses which you may suffer if the Company does not supply the products that have been ordered.

The Company reserves the right to refuse to supply the goods ordered to you, and the receipt of a confirmation email from the Company does not constitute a contract between the Company and you. Should the company refuse to supply you with the goods that you have been ordered, a full refund will be provided to you.

When purchasing via the Company’s website, you will not own the products that have been ordered until the Company has received the payment in full.

Pricing and Accuracy of Information:

All of the prices indicated upon our website are in Pounds Sterling and include VAT at the appropriate rate. The amount of VAT Payable will be clearly shown within the checkout process of the website. The Company reserves the right to amend prices at any time.

Should an order be placed for an item which is inaccurately priced, the Company will contact you to arrange the necessary amendments to the transaction. Should the revised price be unacceptable to you, the Company will provide you with a full refund and cancel your order. If the Company is unable to contact you regarding the matter, the order will be refunded and cancelled.

Due to the large volume of products that are advertised upon the Company’s website and the continued expansion of our product catalogues; the Company is often reliant upon manufacturers for the provision of product descriptions. Every effort is made to ensure that this information is clear, accurate and up to date. The Company does not however warrant, represent or guarantee that this information is clear, accurate or up to date. We will be not be liable to you or any third party for any consequential or incidental damages whatsoever that may arise out of or are related to the use of this website and or any information contained within it.


The Company endeavours to ensure that all orders placed before 13:00 GMT on a working day are dispatched upon the same day, however this will not always be possible. Ordinarily you will receive your order within 5 working days.Please note that the Company does not guarantee the delivery timeframe of any order placed. The Company shall not be liable for any losses, costs, damages, charges or expenses caused by any delay in the delivery of an order. Should you have not received your order within 28 days of placing it, you may contact the Company quoting your order number. The Company will then provide you with an estimated delivery timeframe or alternatively may offer a full refund.

When delivered to you, it is your responsibility to inspect the goods that have been received. The Company will not accept any liability for any loss or damage that has been incurred during transit unless the Company has been informed in writing (or via email sent to (EMAIL) within 2 working days. The Company reserves the right to either dispatch a replacement(s) or missing item(s), or to provide a refund for the item(s) damaged or missing. Should an item be damaged, the Company may wish to arrange for the damaged item(s) to be collected or require that you dispose of the item(s), or alternatively we will request that you return the damaged item to us via a Second Class Royal Mail Service, the cost of which we will reimburse. Should the Company wish to collect damaged item(s), you must ensure that they are easily available for collection and in their delivered condition.

Under no circumstances shall the Company be liable for consequential loss or damage arising from the damage or loss of an order during transit.

Shipping charges are applied as appropriate during the checkout process of the website dependent upon the items purchased. These are standard charges for all addresses upon the mainland UK excluding the Scottish Highlands, Isle of Man, Isle of Wight and Northern Ireland. This is due to couriers passing additional charges to these areas. Should an order be placed from one of these locations, we will contact you to inform you of the additional charges applicable, at which point there will be an opportunity to cancel the order with a full refund being provided.

Your Right to Cancel and Returns:

There are a number of circumstances when you may wish to cancel and/or return goods ordered. Should you find that an order placed is unsuitable for your requirements, the Company will provide you with a full refund for any UNUSED and UNOPENED item(s) returned to us within 60 days of purchase. On such occasions, you must contact the Company in writing (or via email sent to (EMAIL), quoting your order number and the item(s) that you wish to be returned, prior to returning the product(s). Once the Company has received and acknowledged your requirement, they will provide you with the necessary procedure which you must ensure is followed. The Company will provide a full refund for these item(s) once received in original condition, excluding any carriage charges that may have been incurred when initially dispatching the order. When returning goods, we recommend that you use a courier or deliver them personally to us. The Company accepts no responsibility for damage that is incurred in transit when returning goods, or for goods that are lost in transit.

Should you require the goods to be collected by the Company in order for their return, the cost of this will be incurred by you and not the Company.